Receptionist – Thaba Moshate

Job Purpose

To provide a seamless, smooth, warm and efficient service in the Reception/Guest Services area of the Hotel through checking in and checking out guests, settling all guest related queries, requests, problems and complaints whilst maintaining Hotel Policy and Procedures, Rules and Regulations.

Qualifications

Grade 12

Minimum Requirements

Good interpersonal skills will be essential.
Knowledge of Fidelio would be an advantage.
Computer literacy would be an added advantage
Special Training
Opera training will be provided

Main Responsibilites

To check guests in on arrival.
To check guests out on departure.
Manage Guests’ room accounts.
Follow daily standard procedures.
Take and direct telephonic enquiries and respond accordingly.
Manage and execute customer service
Responsible for role administration
Contribute towards effective and harmonious working environment
Attend required training and development