Regional Credit Control Clerk – Pretoria

Gauteng, Full Time Deadline: Not specified

Duties and Responsibilities

Manage allocated debtors book + / – 600 employers
Conduct telephonic debt collection
Ensure adherence to the Credit Control Policy and Standard Operating Procedures (SOPs)
Reduce debtors days
Handle full function Credit Control
Assist with monthly return documentation from employers and escalate to Returns Processors
Carry out account reconciliation
Create awareness and educate establishment staff – returns system, both manual and Online Returns
Follow up on anomaly letters and resolve if returns related or escalate to Agents if not.
Support Credit Control Regional function
Enter into and follow up on settlement agreements
Follow up and resolve queries timeously
Offer superior client service to both internal and external clients
Attend to unallocated cash
Prepare hand over / referral documents and refer accounts to legal
Attend to adhoc duties as assigned

Knowledge / Experience / Skills / Abilities

Planning and organising
Above average verbal and written communication and listening skills
Ability to withstand pressure
Must at all times be diplomatic and assertive
Ability to build strong effective relationships with employers, colleagues and management
Good team player who achieves objectives as set out by the Regional Credit Controller
Must be meticulous in carrying out tasks/instructions etc
Good interpersonal, decision making and problem solving skills
Good analytical skills with attention to detail
Reporting writing skills
Query resolution skills
Great levels of honesty and integrity
Strong persuasive skills.
Strong conflict management skills


Matric (Standard 10)
Tertiary Education (Certification) – Administrative / Financial / Client Services related
Recognized Finance / Credit Control / Debt Collection related qualification – Distinct advantage
At least 2 years credit control knowledge and experience an advantage
Computer literacy – Excel, Word ’ Email is essential
MCIS Experience – advantageous
Debt collecting experience is essential