Regional Customer Service Centre Representative

Gauteng, Full Time Deadline: Not specified

Main job purpose

Responsible for arranging shipments, preparing and confirming order approval, handling pricing information, and releasing invoices for PFG Building Glass.

Main Objective

Processing export inquiries, quotations and orders in accordance with SAP and export procedures accurately and quickly.
Liaise and provide service excellence to international and internal customers.
Ensuring administration is conducted in accordance with export procedures and relevant legislation.
Liaising between internal and external customers.
Maintain continuous improvement in the export process to ensure increased profitability and support sales volumes.
Maintain export process integrity by proactively monitoring capacity and constraints.
Ensure complete control and storage of documentation and address all customer complaints.
Ensure delivery deadlines communicated to customers are met by liaising with relevant service providers.
Credit management and monitoring of unpaid accounts to eliminate trading at risk.

Critical job requirements
Qualification(s)

Grade 12
Relevant tertiary qualification commercial

Knowledge

SAP
Excellent knowledge of the export process including export documentation, letters of credit, foreign exchange and related banking, related accounting, Marine Insurance and Insurers, forwarding agents and international banking regulations and procedures will be an advantage.
Accounting knowledge
Working knowledge of the glass industry

Skills

Customer Service
Excellent communicator and influencer
Strong phone contact handling skills and active listening
Good interpersonal Skills
Asserive in nature
Deadline driven