Job purpose

The purpose of the Relationship Consultant is to coordinate the sales process with customers across different segments by capturing orders, liaising with the warehouse and production around stock and branding, sending out and following up on marketing campaigns and to assist with other requests such as indent orders and alterations

Job objectives
Capturing sales orders

Receive request from customers and capture order on the system accordingly or assist customers with placing the orders on line
Liaise with the warehouse to confirm stock availability and revert back to the client if required
Complete the branding check list if it is a branding order and capture order correctly
Resolving customer queries

Sales campaigns

Distribute sales campaigns to customer based and follow up with customers by doing a call campaign
Discuss cross selling and upselling opportunities with the client and capture accordingly

Indent orders

Complete indent order checklist if customer requires customized product, and submit to sourcing to confirm viability of indent order
Provide feedback to the customer on the outcome

Alterations

Coordinate alterations process if required

Job requirements
Qualifications and experience

NQF 4 Matric or equivalent
NQF 5 Sales Course
2 Years’ Sales/ Sales Admin

Skills, Abilities and Job-Related Knowledge

Product Knowledge
Transaction Management
Sales Knowledge
Customer Care
MS D365 (Sales module)
Communication
Interpersonal
Relationship Building
Assertiveness
Multi-tasking
Problem solving

Competencies

Client relations
Drive and Commitment
Implementation ’ Control
Teamwork
Adaptability