Relationship Manager Sales – Johannesburg

Purpose

Responsible for management of function devising implementing and provide input into the customer relationship management strategy. To strategically and operationally manage and grow a portfolio of high revenue generating clients.

Experience and Qualifications

An appropriate business Degree
5 to 6 years relevant experience
Person must not be an unrehabilitated insolvent

Additional Requirements

Experience – 5 to 6 years work experience in an account manager or similar role at a digital media agency
Digital Marketing and or Media qualifications will be advantageous, such as Google or any other industry certifications
Manage the account executive(s), to deliver on the overall client service requirements of internal business units as well as campaign managers
Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
Interpret the internal client’s business needs into clear creative/digital briefs for strategy ’ campaign management teams.
Understand digital media channel requirements, ad units and digital best practice.
Develop digital media project plans, with effective and timeous delivery from concept to execution.
Work alongside internal and external creative, strategy, media, digital development and data teams.
No Referral plan is assigned to this job

Responsibilities

Developing in-depth knowledge of a business client's activities
Servicing and managing product distribution and cross sell within each business client to maximise profits and ROE
Identification of business opportunities or create new business concepts and development approaches to support business growth.
Sound portfolio management and optimising the true potential of portfolios
Quality of the business client base within the portfolio
To create portfolio specific strategies / actions that will generate revenue growth, ensuring that individual targets are met
The achievement of set targets through managing and maintaining allocated portfolios thus ensuring client retention
Acquire profitable new business and identify client needs and deliver customized solutions for a portfolio
Ensuring compliance with relevant legislation and specifically in terms of client expectations
Following of process protocols to achieve service excellence.
Monitoring and evaluation of the organisation’s success in managing its legal and compliance risks.
Managing the resolution of transactional banking issues when escalated from operational areas to ensure customer satisfaction
Maintaining an appropriate profile within the community
Initiate an d ensure draw down quality credit applications
Develop relationships with a wide range of product specialists within the FirstRand Group and build collaborative relationships and optimise co-operation between functions within FirstRand to support client service excellence
Manage projects according to project management guidelines (Expert level); apply effective consulting and coaching skills (Expert level); allocate and manage tasks, activities and resources appropriately including (but not limited to) KYC, Expired Limits, and ensure Effective Data Management
Ensure expired limits are attended to against set target
Ensures that informed credit decisions are made taking individual credit variables into account within a prescribed mandate.
Ensure all securities are dealt with; ensure outstanding collateral is collected and manage client limits; and collect management fees
Ensures optimal performance of both individuals and teams in order to achieve business objectives