Service Advisor

Description

Provide effective customer contact regarding all aspects on repairs undertaken on customer’s vehicle.
Ensure prior authorization of repairs/service is obtained ’ customers’ signature is on the job card.
Ensure description, customer and vehicle details and confirmation of the payment method are in order.
Responsible for the intake of customer vehicles through completion of job cards detailing work.
Manage the 24 hour breakdown service.
Perform standby duties as per the set schedule.

Requirements
Qualifications:

Grade: 12 Matric Certificate.
Technical qualification or a comparable qualification.

Skills:

Computer Literate.
Customer focused with a results driven approach.
Good communication (oral and written) ’ interpersonal relations skills.
Pro-active, reliable, be self-motivated.
Work independently though being a team player.
Work well under pressure and maintain good customer relations.

Experience:

Experience of ESA – 1 year.
Experience in a similar role in the automotive industry – 5 years.
Experience in the heavy commercial vehicles industry – 1 year.

Closing Date: 08/08/2023