Service Consultant – Health Professionals KZN Flexicare – Telesales Consultant Learning & Development Consultant Learnership – IT Technical Support Learnership – Short Term Insurance IT Risk Analyst
Eastern Cape, Full Time
Key Purpose
To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards.
Areas of responsibility may include but not limited to
Operate mainly in the office (may be required to visit a provider offsite)
Taking calls and dealing with Discovery Health, Key Care as well as In House related queries from Health Professionals
Dealing with all queries through to resolution Admin functions (i.e. TWT, CRM assistance as well as ad hoc admin for members)
Working on Discovery Systems as well as DIScribe Positioning policy and benefit changes
Assisting with escalated queries from providers and liaising with internal departments for resolution of those cases
Maintaining acceptable performance in the following areas: TMBR, DPMO, AHT
Personal Attributes and Skills
Delivering results and meeting customer expectations
Presenting and communicating information
Delivering results and meeting customer expectations
Deciding and initiating action
Following instructions
Adapting and responding to change
Persuading and influencing
Analyzing
Adhering to principles and values
Education and Experience
Matric – Maths/Accounting and English with 50%
Basic MS Office Knowledge
Minimum 6 months experience as a Contact Centre Consultant in Customer Services
Minimum of 6 months Claims Specialist experience
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