Service Supervisor Global Grade 10 – Richards Bay

Key Output

Leading a team of Service Artisans to repair, service and maintain Earthmoving Equipment and components to Caterpillar standards and Customer requirements
Achievement of cost centre financial targets and Key Performance Indicators (KPI’)
Resolve internal customer queries, Effective control of cost centre expenses and WIP
Ensure effective communication between team and management
Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
Apply Warranty policies and procedures; this includes Warranty decisions and Service Warranty investigations
Ensure Outputs of Service Audits are achieved Apply Barloworld-Equipment leadership philosophy
establish team environment that enables maximum productivity and profitability (Performance management of team; Competency development of team – training; On-the-job supervision: Safety of team)
Reporting of team KPI’s and prospects

Qualification, Experience and Competencies

Qualified Artisan [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 5 years post-apprentice/learnership experience]
Leadership Computer Literate (MS Office ’ SIS ET)