Servicing Administrator Data Analyst

Gauteng, Full Time

Key Purpose of the role
The key purpose of this role is to administer Group Risk policies and reassurance premiums, reconciling and administering the Vitality Member billed scheme, process annual reviews, pay commission, process Broker changes and to handle all queries relating to any of the above with external and internal clients.
Areas of responsibility may include but not limited to

Process data comparison through the web to prepare reconciliation of premiums to ensure that the client is applying correct rates against internal billing.
Ensure underwriting team is provided with accurate information from the data comparison to prepare their audits.
Liaison with both internal and external clients to ensure resolution of client queries (TWT); as per SLA
Responsible for entire billing process including monitor monthly billing, contributions allocation and sending statements
Compare bank statement against scheme batch remits to ensure the accurate allocation of payments/premiums to correct schemes.  Issue credit control where necessary.
Personal Attributes and Skills     

The successful candidate must demonstrate the following competencies:

Self-starter with a high attention to detail and be able to multi-task
Good at follow through
Exceptional ability to communicate written and orally
Problem solving and solution focused
Analytical – interpretation
Building relationships
Coping with pressure (deadlines)
Time-Management and Organizational Skills
Must be team orientated, willing to assist other team members in the office
Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
Outstanding customer service skills

Education and Experience

Matric with Maths. 
MS Office experience especially Excel (Vlook-up) and Compass.
Group Life/Risk Insurance experience.
3 to 5 years working experience within a Group Life Administration environment

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Skills: