Shop Assistant – Sandton

Job purpose:

Maximizing sales by effectively delivering AWESOME customer service and providing customers with a WOW experience

Key Skills needed:

Sales driven
Fantastic customer service skills
Tenacious
Highly motivated and target driven
Excellent selling and communication skills
Merchandising

Key Performance Areas

Providing AWESOME customer service to give customer a WOW experience
Attend to unique and individual shopping needs of each customer and always put the Customer first
Ensuring that customers receive prompt and relevant service on the sales floor and by telephone
Adhere to all basic customer service standards
Determining customers’ requirements and advising on product range, price and warranties
Demonstrating, explaining and advising on products to customers
Selling goods and most importantly add on sales and services
Ensuring that goods are correctly priced and displayed
Ensure promotions are executed timeously and execution is planned in advance
Adherence to all merchandising/layouts and housekeeping standards and schedules
Preparation, implementation and maintenance of all advertised sales promotions timeously
Reporting on fast and slow sellers to the Store Manager
Participating in stock takes and stock counts
Minimize stock loss
Minimize expenses in area of responsibility
Maximize sales in all areas
Protect Company’s assets in area of responsibility

Entry Requirement

Matric Certificate
6 (six) months retail experience
Must have own or reliable transport to be able to work shifts

General

To undertake any other relevant duties requested by Senior Management
To undertake all mandatory and service training as required
Maintaining the strict confidentiality of all information
To undertake an appraisal and personal development review regularly
To take responsibility and accountability for being up to date with current SOP’s
Co-operating fully in the introduction of any new technology and new methods.