Job Introduction:

Overall administration and oversight of the Spark/NCR ATM recon process in line with company policies and procedures and that the client’s needs are always efficiently and professionally met.

Key Performance Areas: (not totally inclusive):
Effective supervisory of the ATM function

Oversight and control over ATM recon
Assisting Recon Team with any Recon query
Maintaining the integrity of all the Recon per ATM and cycle
Daily monitoring of open and outstanding items on the Spark/NCR Recon
Management of the process for claims daily to ensure all relevant questions is asked

Management of customer recon queries

Resolving of client recon queries in partnership with Fidelity Cash Centres
Address escalated queries and manage feedback process
Monitor resolution process
Formulate corrective actions plans to address frequent issues and problematic areas

Management and oversight of reporting function

Review of Daily reporting on ATM issues. Address areas of non-compliance and deficiency:
Non-compliance at Cash Centre level
Overdue settlements
Balance not executed due to exceptions
Review of both internal and external monthly/daily reports

Minimum Requirements:

3 years supervisory experience
Previous ATM Management experience would be highly beneficial
Computer Literacy in MS Office Packages essential, with specific reference to advance Excel
Knowledge of administrative procedures
Knowledge of reconciliation procedures
Knowledge of Cash Management Centre processes
Knowledge of company policies and procedures
Willing to work alternate Saturdays and Sundays

Core Competencies

MS Office Computer skills
Acting professionally
Sound communication skills (written and verbal)
Supporting and working with other
Delivering objectives
Sharing and cooperating
Dealing with changing circumstances
Numerical accuracy and high methodical working methods are required
Attention to detail
Ability to cope with large volumes of data and work