Specialist Analytics and Insights Specialist Customer Experience Design

Gauteng, Full Time

About the Job
Purpose of the Position:

Extracting and gathering data, including 3rd party data sources, prototyping solutions, and packaging of insights.

Key Performance Objectives
Operational Delivery

Build business requirements, executes projects and derives business insights
Locate and defined new process improvements
Complete projects/tasks assigned or working with other staff (internal /external) and following up on assigned projects/task
Engage with customers to unpack requirements and design with for future requirements based on future needs.
Create Information and Insights Packs inclusive of PowerPoint, Dash boarding or Reporting, or any fit-for-purpose reporting and information management tools.

Data Management

Create Business Requirements documents for Solutions up to Data Modelling and Data Mapping stages including Presentation Specifications (excluding Technical Specifications)
Conducting Data Mining
Turn data into information so that the client can gain a better understanding of the gaps within their business
Utilise data to provide insights to the client in order to make effective business decisions
Interpret data, analyse results using statistical tools and provide ongoing reports
Develop and implement databases, data collection systems and data analytics
Acquire data from primary or secondary data sources and maintaining databases/data systems
Identify, analyse and interpret trends in complex data sets

Adherence to Policies and Procedures

Ensure adhere to departmental and company policies and rules.
Ensure compliance to all South African IT legislation and governance.

Qualifications Essential:

A Diploma or equivalent certification in an analytical field

Qualifications Preferred:

A Degree


A minimum of 3-5 years of experience gathering requirements and analysing data
Prototyping Solutions
Excellent visualization skills and storytelling capability
SQL experience inclusive of SSAS, SSRS and SSIS advantageous
Analytical thinking and strong communication skills
Strong communication and problem-solving skills
Experience drawing insights from BI / analytics models leveraging SAS
Knowledge of business line processes, data, and associated applications
Experience analysing and breaking down problems and information using structured frameworks and methodologies
Robust skills in documentation creation with a high attention to detail including planning and organization
Ability to think analytically and conduct customer-facing communications

Technical Competencies

Data Warehousing
Data Analyses
Data Mapping
Prototyping Solutions

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