Specialist: KAM (NW Partner) KZN – Durban
KwaZulu-Natal, Full Time Deadline: Not specified
To maximize revenue opportunities through establishing, developing and maintaining long-term relationships with strategic customers as well as defining and executing sales strategies that focus on increased sales and profitability. Managing strategic accounts and delivering profitable, long-term revenue from nominated accounts. Ensuring delivery of annual revenue targets through delivery of information, communication and technology solutions. Establishing appropriate relationships with customers and leverages those relationships to achieve financial targets. Work collaboratively to set up service relationship for nominated accounts. Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility retain and grow these accounts.
Deliver on Sales strategy (Target)
Deliver robust account plans to achieve sales objectives. Implement commercial strategies and then execute in line with company policies. Generate and maintain opportunity pipeline and credible business revenue forecasts order to meet sales targets. Present Liquid Telecoms services and offerings to assigned/new customers while leading account planning cycles and ensuring that the customers’ needs, and expectations are met. Proactively assess, clarify and validate customer requirements on an on-going basis. Implement a detailed sales strategy for all strategic accounts. Track and record sales activities on all accounts on SFDC.Collaborating very closely with teams from other departments within Liquid. Partner with internal cross-functional teams to understand customer goals and key performance metrics.
Build and grow client Relationships to ensure excellent customer experience.
Understand clients' business and generate new ideas to improve the customers’ business. Build trust, credibility, and client referrals. Maintain or improve account profitability by customizing solutions as per customer requirements. Oversee the execution of the complete sales process for all customers, including customer request handling, customer information gathering, finalisation of product specification and selection and SLA negotiation and finalisation.Ensure all after-sale customer queries or issues that come through sales department are properly handed over to customer care. Ensure all support departments are adequately briefed on customer details, to enable delivery of the order and adequate after sales customer support. Conduct business professionally and ethically by adhering to all company policies, procedures and business ethics codes. Resolve any issues and problems of Liquid customers and act as an interface between Liquid customer and the internal teams.
Maintaining a clear forecast of opportunities and developing a sales pipeline to reach sales targets
Identify and establish relationships in new and existing geography and segments. Provide pre-sales and after-sales assistance in bid/tender processes. Manage customer relationships with allocated and new clients. Deliver presentations and propose consultation-based solutions.
Related University degree – Essential
8 years sales experience – Essential
Business Acumen – Essential
Proficient in MS Office – Essential
Entrepreneurial skills – Essential
Negotiation skills – Essential
Communication skills – written and verbal – Essential
Project management skills – Desirable
Presentation skills – Essential
Proposal Writing – Essential
Planning and organising skills – Essential