Role Purpose

To manage the control environments for Liquid Intelligent Technologies operating companies, including the incident management process for regional and individual opcos. To ensure validity, accuracy, and completeness of all revenue streams. To conduct analysis, mapping, development, monitoring of revenue and fraud related controls.

Role Description
Revenue Assurance Operational Planning and Execution
Revenue Assurance

Contributing inputs into and ensuring the implementation of the Liquid Group Revenue Assurance Management Operational Plan. Contributing inputs into and ensuring the implementation of the Liquid Group Fraud Monitoring Operational Plan. Design and implement the allocated revenue stream control operation schedule, incorporating stakeholder needs, risk levels, resource capacity and available time. Collect and analyse data to facilitate the design and configuration of controls across all allocated operating companies. Coordinates and executes all allocated revenue stream operational activities, oversees the effective execution of all operational controls and processes to detect, correct and prevent loss of revenue/Validate and provide detailed analysis including proposed resolutions on control exceptions to the local, regional and group structures. Root cause analysis to identify issues and incidents for all major incidents performed monthly.

Risk Management

Regular updates with new/changes in risk/controls to ensure the allocated revenue stream and Fraud Risk and Control Framework is kept relevant. Undertaking a transactional level analysis of the underlying data and conducting analytics with the aim of identifying risks, relationships. Periodic review of the controls and risk assessment to align to current business processes. Implement and maintains control and reporting system/process to highlight issue of revenue/cost and opportunity costs leakages.

Group RAFM Shared Services

Assists the Group RAFM Shared Services in the design and evaluation of the effectiveness of the new/existing controls and process matrix.To support overall Group Revenue Assurance Shared Service operational performance and interfaces to customers. Support the development of policies, processes, procedures, and LIT Group Best Practices through active collaboration with the Group RAFM shared services team.

Stakeholder Management:

Management of the suppliers, customers, and stakeholders in the performance of operational controls to ensure service levels are achieved and managed. Completion of monthly SLA reviews with suppliers, customers, and stakeholders. Support for the framework development for the supply and performance of services from and to these customer and stakeholders. Taking ownership of the review, and input to audit findings, ensuring an optimal outcome for all the controls under review
Involvement, as key customer in the specification, evaluation, design, and implementation of technologies. Measured by the number of changes requested to enhance system, process, or controls within Group Revenue Assurance technology. Support the Group Controls ’ Processes team in performing risk assessments of change within the organization relating to projects and other operational change (IT, Sales, Marketing and Networks etc).

Continuous Improvement:

Ownership of the allocated revenue stream change management cycle from configuration, product changes in requirement definition, solution acceptance, testing and implementation. Group Technology management – Drive inputs into control automation specification, design, UAT, sign off and implementation to support Continuous Improvement. Involvement, as key customer in the specification, evaluation, design, and implementation of technologies. Data mining, management, processing, retention, and recovery strategies. Engagement with key stakeholders in the review and agreement of process improvement motivations completed.

Operations Incident Process Management
Incident Reporting and Performance Management

Maintenance of a comprehensive incident reporting system covering issue analysis, confirming the nature, classification, and impact of the incident. Validate and provide detailed analysis and document precise incident on the incident management report. Management of the incident resolution workflow, ensuring operational process custodians have taken responsibility for resolution. Roll out and management of internal projects to address process improvement initiative with the focus on resolution and closure. Escalation and communication of the impact of the issues to management and executives. Performed monthly by submission of an open and closed incident summary report to the relevant senior management, executives or Chief for the impacted process.

Fraud Management and Prevention

Coordinate and manage cases of fraud investigations with emphasis of keeping stakeholders informed from incident detection to closure. Maintenance of the Group Fraud register by keeping an updated record of blacklisted numbers and high-risk destinations. Drive communication and coordination of fraud incidents with other operators.Familiarise self with Group Fraud Management policies, processes and procedures and ensure that these are applied correctly and consistently across the organization. Proactively research industry Fraud Management best practice and processes to identify opportunities for improvement to Fraud Management controls and processes.

Reporting and performance management
Reporting:

Tabling of incident reports to the Group RAFM management. Presenting Group RAFM performance to various stakeholders, including Finance management, Exco, and other stakeholders. Developing and publishing of Dashboard reports ensuring availability to users. Periodically reports Group RA performance to the Group RAFM Management.

Requirements

Degree/Diploma in Finance/IT or Equivalent – Essential
CISA/CISM qualification – Desirable
Business Systems Analysis Qualification – Desirable
Degree/Diploma in Finance/IT or Equivalent
Working knowledge of Telecoms industry – Essential
Knowledge of Revenue Assurance processes – Essential
Knowledge of Telecoms products end to end – Essential
Knowledge of Telecoms OSS/BSS application platforms – Essential