Main Purpose:
To ensure the highest standards of customer service is delivered and sales turnover targets met through effective people management and enforcement of retail disciplines at store level. The successful individual will be responsible for the store administration function and will be an assistant to the Store Manager.
Line Manager: Store Manager
Job Specification:
Key Performance Areas:
Ensure adherence to policies and procedures as per the admin policy

Completion of daily, weekly and monthly admin checks, as per the admin check guideline and checklists
Perform daily tasks eg. declarations, prepare cash for banking and collection
Calls logged to rectify issues (stock, maintenance, cash etc)
Transfer of information contained in instruction letters (RIL, MIL, PCI, SMIL and Memo) and ensure adherence to instructions and adherence to deadlines

Cash control

Adequate POS training and support is given to staff
Cash control and banking processes are followed daily
Cash variances are investigated, followed up on and cleared
Manual transactions are captured timeously once the store is back on line

Stock Control

Adequate stock management training and support is given to staff
Stock management processes are followed daily
Stock variances are investigated, followed up on and cleared
Weekly and Quarterly stock counts and takes are prepared for and conducted accurately
Shoe pairing exercise is completed weekly
Write offs are controlled adequately

Care taking of the Store in absence of the Store Manager

Store is opened and trades as per requirement
Customer relations are maintained
Adequate staffing and planning is in place
Instructions and to-do lists are followed
Disciplinary action takes place, where necessary
HR relations are maintained

Customer Service

Development a service ethic culture within the store environment
Internal and external customer relationship building
In store coaching and on-going training of skills
Role model customer centricity and service excellence

Minimum Requirements:
Experience:

Minimum 4 years’ retail experience
1 year administration management experience

Qualifications:

Complete Matric/Grade 12
Tertiary Retail Qualification will be to your advantage

Additional Requirements:

Excellent numeracy skills
Retail administration disciplines
Stock and cash management
In-depth knowledge of policies and procedures

Competencies:

Meeting Deadlines
Minimizing Risk
Interpreting Data
Planning ’ Organizing
Thinking Analytically
Attention to Detail
Keeping Commitments
Articulating Information