Student Administration: Technical Support SACAP Foundation: Managing Director
Western Cape, Full Time
Job Description
The Student Administrator: Technical Support is responsible for providing technical assistance and support to students at SACAP.
The role will involve troubleshooting technical issues, providing guidance on software and hardware usage, and ensuring students have access to necessary resources for their academic endeavors.
This role forms part of the student administration function and thus includes, but is not limited to all administrative tasks, all student records, and graduation for all campuses.
The Technical Support Administrator is expected to maintain a positive relationship with students, to ensure students’ technical support queries are dealt with and managed effectively and efficiently.
Qualifications & Experience:
Bachelor’s degree in Business Administration, or related fields
Prior experience in technical support, customer service, or IT helpdesk roles, preferably in an educational environment.
Proficiency in troubleshooting common software applications (e.g., Microsoft Office Suite, Adobe Creative Cloud) and operating systems (e.g., Windows, macOS, Linux).
Familiarity with educational technology tools such as learning management systems (e.g., Neo, Canvas), virtual conferencing platforms (e.g., Zoom, Microsoft Teams), and online collaboration tools.
Skills:
Excellent communication skills, both verbal and written, with the ability to explain technical concepts in a clear and concise manner.
Strong problem-solving skills and the ability to work independently or collaboratively in a fast-paced environment.
Customer-focused mindset with a commitment to providing high-quality service and support to students.
Personal Attributes:
Adaptable
Integrity
Reliable
Diplomatic
Ethical
Team player
Person-centred
Methodical
Organised
Systematic
Approachable
Proactive
go to method of application »
Use the link(s) below to apply on company website.