Student Finance Lifecycle Lead

Student Finance Lifecycle Lead
The Student Finance Lifecycle (SFL) process lead is the primary owner of the end-to-end process with the overall goal of managing the financial lifecycle of a student while enrolled in one of our education institutions.
Key Roles and Responsibilities

Responsible for entire SFL process and departmental functions such as customer master maintenance, invoicing, collections, AR related management reporting and enforcing corresponding internal controls.
Implementing and preparing strategy on day to day basis to achieve monthly collections target, reducing deductions, and expediting the billing process with minimum disruption.
Support embedding of major process change driven by the implementation of Microsoft Dynamics 365 F’O through engagement with the project teams through-out the deployment cycle.
Establishing an adequate control environment and optimising the efficiency of SFL process with focus to deliver improvement in working capital of the company.
Offer operational support and assistance to the functional teams to ensure smooth and timely sub ledger close.
Agree service levels with the business, report and proactively manage the delivery of the services within the agreed service levels.
Continually research leading practice and assess how the respective business processes can be optimised.
Review and analyse current procedures in order to recommend and assist with implementation of changes to standardise activities in conjunction with the continuous improvement and automation capabilities in GSS.
Recommend specific actions for consideration on problem collection accounts.
Oversee analysis of accounts receivable, aging of accounts to determine overdue accounts, and collection procedures.
Responsible for the overall performance of the team, monitoring their performance, providing timely feedback ’ assisting them to improve on their identified training needs.
Identify clear objectives for the team, providing coaching, career development and feedback to team members, providing performance evaluation and reward.
Select, develop, and evaluate personnel to ensure the efficient operation of the function.
Participate in annual audits and special projects.
Continuously monitor performance against objectives to ensure that identified team’s KPIs are achieved.
Report on operational KPIs to respective management forums and interpret results to inform any improvement initiatives.
Update and maintain service catalogue and distribute to respective stakeholders
Resolve and / or escalate any issues raised by key stakeholders

Reporting Relationships
Reports to: GSS Finance Lead
Direct reports: Collections manager, Billing manager, Service desk admin
Qualifications
Minimum – Bachelor’s degree (Accounting or Business Management preferred)
Beneficial – Post graduate degree (Accounting or Business Management preferred) and/or equivalent job-related experience
Personal Skills / Competencies

Utilise excellent verbal, written and inter-personal communication skills to establish and maintain a good rapport with co-workers, supervisors and Business Units.
Strong people management skills.
Ability to motivate others, negotiate appropriately, and coordinate efforts across multiple departments.
Demonstrate an ability to understand the details of the operational process while keeping their eye on the bigger strategic picture.