Core Description

To provide 1st and 2nd level Monitoring ’ Surveillance Systems Operator support to various stakeholders internal ’ external to BCX including Networks, SAP and Server support

Key Deliverables / Primary Functions

Monitor Network and Server health.
Conducting support to all store upon ticket generation via auto-log and customer contact centre. Timeous escalations of anomalies experienced on each shift.
Respond to client enquiries and escalate problems that cannot be resolved.
Resolve escalate and monitor actions to meet agreed time and quality targets to ensure business continuity to client.
An understanding of SLA requirements
Take cognisance of industry compliance requirements
Be aware of changes implemented in the client’s environment and report thereof.
Adhere to company and client’s policies, procedures, and governance

Core Functional Skills ’ Knowledge

Attention to detail
EMS (Enterprise Monitoring Systems)
Cisco, Linux, SAP and I-direct systems skills
Networking, Server and SAP skills
System and batch monitoring

Core Behavioural Competencies

Culture Match
Job Match
Deciding ’ Initiating Action
Adhering to principles and values
Analysing
Delivering Results ’ Meeting customer expectations
Following instructions ’ procedures
Applying expertise ’ Technology

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Relevant IT certification

Experience

2 years’ experience in Monitoring ’ Surveillance Systems solutions specifically in monitoring with EMS and SAP BI, ERP, CRM.

Certifications

A+
N+
CCNA