Technical Account Manager, MEA Rev8/Drive Team Leader – Accounts Managed Helpdesk Support Analyst

Gauteng, Full Time

Role Responsibilities:
Voice of the customers and OEMs:

Co-innovate and engage with manufactures and key customers around market needs.
Evangelist of Keyloop business strategy, especially on Key customers and manufacturers across their market/region.
Lead from the front on the new trends and opportunities for future technology, understand the voice of the customer, and recap feedback to be shared with Product.
Analyze manufacturers/customer market data to make recommendations to address market needs and create business cases to support the success of the product.

Product Launch customers and OEMs:

Work within the Product community & manufacturers to understand integration requirements through our Middleware/set of API.
Cross-collaboration with Product & Engineering and Operational functions leading alignment of functional resources to support Keyloop’s product launches within their market/region.
Engages with key customers to ensure a smooth product launch across their region including managing beta testing through to general release for Keyloop products.

Key Results Indicators & Measures of success:

On time product launch to market with high penetration to market, supporting the business case and governance.
Clear insight and opportunities fed into the product organization to enable market-fit products to launch.
Effective partnership with product management & functional managers.

Skills / Knowledge & Experience:

Commercial & Account bias.
Project Management certification.
Key business stakeholder management.
Experience in software/technology companies.
Global experience; able to operate successfully in multi-cultural environments.
Experience in managing projects in cooperation with international stakeholders.
Proficient in MS Office.
Product Management/Product Marketing experience.
Agile product development methodology experience.
Experience of fostering innovation.
Deep understanding of product / management activities, processes and frameworks in a technology / software environment.
Total 3+ years of work experience in Sales & Marketing or Product in the automotive industry.

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