Job purpose
The successful incumbent would be tasked with

Planning and selling transportations, accommodations, insurance and other travel services.
Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations.
Providing relevant information, brochures, and publications (guides, local customs, maps, regulations, events etc) to travelers.

A Travel Agent is responsible for helping individuals and businesses plan work and personal travel. Their duties include advising clients on travel destinations, creating itineraries and booking plane travel and hotel accommodations
Duties and responsibilities

Meets with clients to determine travel needs, budgets and preferences.
Sells and coordinates transportation, accommodations, insurance, tours and activities.
Advises clients regarding destinations, cultures, customs, weather and activities.
Collects payments, books travel arrangements and pays applicable fees.
Handles travel issues, conflicts, complaints, cancelations and refunds.
Builds and maintains relationships with travel and tour vendors.
Attends travel seminars and conferences.
Conducts research on destinations and industry trends.
Maintains accurate records of bookings, payments, transactions, phone calls and meetings.
Contributes to agency efforts by accomplishing related tasks as needed

Qualifications and experience

Strong sales and interpersonal skills
Excellent verbal and written communications skills
Ability to negotiate effectively
Excellent knowledge of computer reservation computer programs
Strong problem-solving skills
Detail oriented and highly organized
Strong ability to manage time and prioritize tasks
Working knowledge of domestic and international travel trends
Ability to speak languages in addition to English preferred

Education, Experience, and Licensing Requirements:

Bachelor’s degree in tourism, travel, hospitality, business or related field
Up to date on applicable state licensing or registration requirements
Experience working as a travel agent

Qualifications include:

Education

Skills

Abilities
Other characteristics such as personal characteristics
Professional Certification