Gauteng Senior Area Manager

Operational Management of Stores

Ensure that the field operations run efficiently and effectively in line with Company and Client standards
To own efficiency and quality metrics as set by HOD and National Operations Manager.
To engage with and support several departments, ie. Finance, IT, HR etc., to ensure field operations efficiency
Help to drive regional growth through launching new coverage areas and shopper acquisition.
Support the National Operations Managers on special projects for continued operating efficiency and growth.
This position will work with internal and external stakeholders to address issues and concerns and continually look for ways to improve the processes and systems to create operational efficiencies.
Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset
Provide an operational perspective to teams at HQ, including Logistics and Community Operations, to ensure best practices and protocols.
Ensure operational activities remain on time and within agreed deadlines
Manage the customer experience for Dash and/or Marketplace
Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures, and complying with our client’s legal regulations and protocols.
To maintain good relationships with external and internal customers and handle customer complaints according to OneCart procedures.
Promote interdepartmental and regional cooperation.
Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.
Demonstrate abilities to anticipate and manage change.

Management of Supervisors, Shoppers and Drivers

To lead and manage a team of Supervisors, Shoppers and Drivers to ensure flawless service delivery to our customers daily
Daily management of Supervisors, Shoppers and Drivers to ensure all teams are working optimally to reach their KPIs, related explicitly to on-time fulfilment.
Provide advice and assistance to team members and subordinates.
Ensure all Onecart employees adhere to Standard Operating Procedures in the stores
Ensure all Shoppers, Drivers and Supervisors are adequately trained in terms of their duties and the use of various policies and procedures
Using the Performance Management system ensures all Supervisors and Shoppers are appraised on the performance of their duties and given sufficient training, coaching and mentoring where applicable.
Assist and attend to escalated Shopper and Driver queries
Demonstrate consistent application of internal procedures.
Ensure all Supervisors, Shoppers and Drivers adhere to the dress code as per OneCart and Client

Logistics and Administration

Travelling to all stores to conduct your duties on-site, as needed
Ensure compliance of all Drivers within your Portfolio and ensure a regular audit is conducted.
Ensure all Drivers have the necessary employer branding
Ensure all Supervisors have valid driver’s licenses and transport.
Ensure inventory control (uniforms, bike boxes, helmets, etc.)
Weekly stock count (Done at each store visited)
Tracking of stock issued
Updated stock count to be emailed weekly

Leave submission and tracking:

To submit, capture and track all leave for Shoppers and Supervisors
To give feedback on leave approval or declined to Shoppers and Supervisors